SHOP IN STORE

HOW CAN I PLACE AN ORDER IN STORE?

To place an order in store, go to one of our showrooms or authorized retail store, where you will find a team of experts ready to help you. Visit our store locator to find the closest store.

 

 

WHAT IS YOUR AVERAGE DELIVERY LEAD TIME?

It very much depends on the type of product, but it ranges from 4 to maximum 8 weeks for all products except for cabinets and container system, for which the average lead time is 10 for matt colors and 12 for shiny colors. These lead times refer to the time span from the order entry until the product is ready for pick-up in Italy. It does not include the transportation lead to the final destination.

 

 

WHAT ARE YOUR WHAREHOUSE CLOSURES?

We remind you that the courier does not deliver on national/local holidays and that our warehouse does not ship on the main Italian holidays. Moreover, orders placed in August may be delayed due to the summer closure of the warehouse.

We invite you to contact our customer service for more information.

 

 

ARE ALL PRODUCTS DELIVERED PRE-ASSEMBLED?

In general, all our products are shipped pre-assembled and ready-to-use, except for our tables and our cabinets & container systems. Taking care of the final assembly on site is, amongst many others, one of the services that our dealer partners provide to our customers.

 

 

DO YOU PROVIDE “WHITE GLOVE” DELIVERY ALL OVER THE WORLD?

Yes, we provide “white glove” delivery virtually all around the world through our distribution network. Please refer to the nearest authorized Cappellini dealer by searching through the store locator on our website.

 

 

CAN I CANCEL MY ORDER AFTER I HAVE PLACED IT?

Eventual cancellation on current orders made outside of Cappellini stores must be notified to Cappellini within 14 (fourteen) days from the receipt of the order confirmation. In this case no expenses will be charged. If the change or cancellation are notified after 14 (fourteen) days, their costs will be charged. A new delivery date will be communicated.

 

 

HOW CAN I RETURN AN ITEM?

If you are not satisfied you can return Cappellini products within 14 (fourteen) days of purchase. Goods returns will be accepted only with the submission of a valid proof of purchase and in new, unused and re-saleable condition to be verified by Cap Design S.p.A., delivered in the original packing. Damages to the product caused by an inadequate packaging will authorize Cappellini to charge the repairing costs to the Customer.

We invite you to contact our customer service for more information.

Need extra help?

Send an e-mail to [email protected] or click on the Contact menu on our website to send us a contact request.

 

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