HOW CAN I PLACE AN ORDER ONLINE?
To buy online, go to the E-Shop page on the menu, click on the product you like and choose the preferred model. Please be aware that the E-Shop page is available only for some countries and that orders can be placed 24/7, only from the country where the product will be shipped.
WHICH PRODUCTS CAN BE PURCHASED ONLINE?
To find products available online, look for those marked with the shopping cart icon. You can easily find them on the E-Shop page.
WHAT CAN I DO IF THE ITEM I WANT TO PURCHASE IS NOT AVAILABLE ONLINE?
If the product you have selected is not immediately available, we invite you to contact our customer service for updates on timing and product restocking.
WHAT IS YOUR AVERAGE DELIVERY LEAD TIME?
Accessories and non-bulky products will be shipped via express delivery (DHL) in 5-10 business days. If the order also contains any bulky or not-in-stock products, delivery time may extend up to 12 weeks.
In special circumstances, delivery may take longer. Orders are shipped and delivered on working days, with the exception of local holidays and warehouse closures. We invite you to contact our customer service for more information.
CAN I CANCEL OR MODIFY MY ORDER AFTER I HAVE PLACED IT?
If you need to cancel or modify your order, please contact our customer service or write an e-mail to [email protected]. We will do everything possible to satisfy your request but, once an order has been submitted, we cannot guarantee that it can be modified. Orders that have already been processed cannot be cancelled nor modified.
WHAT ARE THE AVAILABLE SHIPPING OPTIONS?
All of the products available for purchase on our website are shipped via DHL Express courier.
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a confirmation e-mail with a link where you can track it through the courier.
CAN I MODIFY MY SHIPPING ADDRESS?
If you need to modify your shipping information after placing your order, please contact our customer service or write an e-amil to [email protected] as soon as possible. Shipping information cannot be modified once the order has been shipped.
I HAVE NOT RECEIVED MY ORDER YET. WHAT SHOULD I DO?
If you have not received your order within the expected delivery timeline, we suggest that you:
- verify the tracking link provided by the courier
- verify that the address is correct
We invite you to contact our customer service for any further information.
WHAT SHOULD I DO IF THE PRODUCT I PURCHASED HAS A FLAW?
If the purchased item has a flaw, we invite you to contact our customer service to receive the proper assistance.
HOW CAN I RETURN AN ITEM?
If you are not satisfied, you can return Cappellini products within 14 (fourteen) days of purchase. Write to our customer service, which will promptly send you a confirmation of receipt by e-mail together with the return label. Goods returns will be accepted only if the items are in new condition, delivered in their original packaging. Damages to the product caused by an inadequate packaging will authorize Cappellini to charge the repairing costs to the Customer.
We invite you to read our General Sales Condition for further information.
WHAT IS YOUR REFUND POLICY?
In the event of refunds, any amounts paid by the User to Cappellini shall be returned using the same payment method used by the User to make the purchase. Refunds shall be processed according to the times and methods set by the provider of this payment method.