• EN

FAQ

Frequently Asked Questions

It very much depends on the type of product, but it ranges from 4 to maximum 8 weeks for all products except for cabinets and container system for which the average lead time is 10 for matt colors and 12 for shiny colors. These lead times refer to the time span from the order entry until the product is ready for pick-up in Italy. It does not include the transportation lead to the final destination.
Please note that we have an in-stock program for which we guarantee a lead time of max 1 week. Check the product availability on our website here.
If you are not satisfied you can return Cappellini products within 14 (fourteen) days of purchase. Goods returns will be accepted only with the submission of a valid proof of purchase and in new, unused and re-saleable condition to be verified by Cap Design S.p.A., delivered in the original packing. Damages to the product caused by an inadequate packaging will authorize Cappellini to charge the repairing costs to the Customer.
Eventual cancellation on current orders made outside of Cappellini stores must be notified to Cappellini within 14 (fourteen) days from the receipt of the order confirmation. In this case no expenses will be charged. If the change or cancellation are notified after 14 (fourteen) days, their costs will be charged. A new delivery date will be communicated.
In general, all our products are shipped pre-assembled and ready-to-use except for our tables and our cabinets & container systems. Taking care of the final assembly on site is, amongst many others, one of the services that our dealer partners provide to our customers.
Please refer to the nearest authorized dealer partners. Alternatively, please send your specific request to info@cappellini.com
Cappellini warrants his products to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of 2 (two) years from the original invoice date. Please download our standard warranty terms & conditions with this link
Yes, this is typically a service that our dealer partners provide. Please refer to your nearest authorized dealer partners. In addition, you can request our internal design services using the link below. Our team of experts is at your disposal to offer you a hands-on and free-of-charge service: https://www.cappellini.com/en/contactform/form/online-interior-design
You can download them directly from our website. Just click on the menu option “Products”, select your product, scroll down until the ”Download” section to get the technical specifications.
You can call us in Italy under +39 0362 372486 , you can also send us an email to info@cappellini.com or you can click on the “Contact” menu on our website and send us a contact request.
Please refer to one of our authorized dealer partners. Alternatively you can call us in Italy under +39 0362 372486 or write us an e-mail to info@cappellini.com
Yes, we provide white glove delivery virtually all around the world through our distribution network. Please refer to the nearest authorized Cappellini dealer by searching through the store locator on our website.
Yes, our products are absolutely Covid-19 safe as it is scientifically proven that the virus cannot survive on furniture over a longer period. In addition, we are carefully cleaning all our furniture before they leave our factory.
Yes, it is possible to personalize and/or customize most of our products. Please ask your nearest dealer or write to info@cappellini.com to verify feasibility and costs.
Yes, please refer to one of our stores and/or authorized dealer partners. Alternatively, please contact us directly under info@cappellini.com
We have sample sales every now and then in Italy and abroad, please subscribe to our newsletter on our website to receive updates about our events and products.
We process your personal data to allow you to register and access to the reserved areas of our Website and use the related services. With your consent we will also process your personal data to keep you informed about our marketing initiatives. For any further details, please have a look at our privacy policy here .